Terms and Conditions


If for whatever reason you are not happy with your item, you can return it within 14 days for an exchange or full refund. You are liable for all postage costs for returning and the posting out of replacement items. To make things straight-forward, we charge a flat rate of £3.50 for exchanges.

For overseas orders please include the original postage amount paid so we can send you your replacement item (please contact us for details)

For reasons of health and hygiene, we cannot offer refunds on food, pierced jewellery and underwear. In addition, swimwear cannot be returned if the hygiene strip has been removed.

For overseas orders please include the original postage paid so we can send your replacement item (please contact us for details)

We will only accept goods returned in their original condition that will allow us to re-sell the item. Any original tags must still be attached. Please make sure the item is not visibly worn, damaged or marked in any way, smelling of smoke, perfume, after shave or washing powder or in any condition that we would deem to make it unsaleable.

Please return all items to:

The Alternative Store
c/o FUSE
The Forum Shops
127-129 Devonshire Street
Sheffield S3 7SB.

Please ensure you enclose your invoice/packing note, plus a note telling us if you would like a refund/different size/item. If you're requesting a replacement, please check the website for availability before returning your item(s). If you require a replacement item, please enclose the appropriate payment. This can be either cheque, postal order or cash (sent at your own risk).

We will endeavour to send out goods/issue refund as soon as possible but please allow 10 days for processing and dispatch.

Intellectual Property

The Alternative Store owns all rights in the designs and information on our website, brand and imagery. Copyright, trademarks and other intellectual property rights protect them. The materials on our website may not be used for any other purpose. We will use the information that you provide and the records of items you buy to constantly monitor and improve our service and for marketing purposes in accordance with our Privacy Policy.

Company Information

The Alternative Store c/o FUSE, The Forum. 127-129 Devonshire St, Sheffield S3 7SB


Our website may contain links to other websites, web pages and services which are not under our control and are not maintained by us. We accept no responsibility for the content or reliability of external and/or third-party sites. Using these linked sites means you are operating under their terms and conditions.


We are not liable for any loss caused to you by late delivery. The Delivery page of our website gives you a guide to when your goods will be delivered. As part of the shipping process, an e-mail is sent to you when your goods are dispatched from our warehouse.

Privacy Policy

We will not disclose, to any third parties your name, address, email address or telephone number unless we have informed you, been authorised by you, or are required to do so by law, subject to the Data Protection Act 1998.


Unless expressly stated to the contrary to the fullest extent permitted by law The Alternative Store, its content providers, advertisers or linked sites shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this web site or the linked sites, even if The Alternative Store had been advised of the possibility of such damages and irrespective of whether such damages arise in contract, tort, equity, restitution, by statute, at common law or otherwise. You have read this disclaimer and agree to it on the basis that you agree it is reasonable.

E-retail of Products and Services

You can order products displayed on this website using the secure shopping cart provided.

When you have placed your order you will receive an e-mail confirming that we have received it. The email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order.

We aim only to display items which are in stock and which can be dispatched to you quickly. If we are unable to supply a particular item that you have ordered we will supply the remainder of your order and refund the cost of the out-of-stock item and related shipping fee. In most cases any such refund will be made directly to your credit or debit card. You will be notified of the delivery costs automatically, as part of the checkout process, before you submit your card details.

We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary.

Variation of content

The Alternative Store shall have the right in its absolute discretion at any time and without notice to amend, remove or vary any of the content supplied in connection with the Service or which appears on any page of thealternativestore.net's website.

Right to Cancel

To combat credit and debit card fraud, we reserve the right to cancel any order where the customer uses a credit or debit card issued by a card provider based in a country other than the customers delivery address. If the customer fails to provide the additional information we need to verify their identity and address within five days, or if you give false information during the registration process we reserve the right to cancel the order. In all such cases we'll refund the full amount paid in sterling.


You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse.

The online shopping service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.


These Terms and Conditions of Sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply.


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