Delivery

Extended Christmas Returns Policy:   We are extending  our  standard  returns policy this Christmas to provide you with  peace of mind  for the Christmas season. Items purchased from the alternative store  and dispatched during the period from today to December  23rd, 2011 inclusive may be returned at any time before 14th  January , 2012. Our returns policy will revert to the standard  14 -day period for items purchased after December 31st, 2011. Christmas Deliveries We appreciate that shopping for that perfect gift  takes up a lot of time and energy at Christmas. We have provided you with a useful guide  to  order deadlines and  delivery  cut off dates. Please be aware that  delivery services can be subject to change and  affected by adverse weather, so please keep checking . Merry Christmas from all at  the alternative store.   Standard delivery (2-3 working days but please allow for around 7) lastguaranteed posting date is Monday the 19th . Expedited delivery (1-2 working days) last guaranteed delivery is Wednesdaythe 21st. Special Delivery (next day by 1pm ) last day for guaranteed is Thursday the 22nd. International delivery last day for western Europe is the 12th,eastern Europe, Canada and the U.S.A.  is the 9th and china, Australia, Asia, Africa, Middle east, Caribbean, southAmerica and new Zealand is the 5th of December. Please note wecannot guarantee the international delivery as it does depend on the countries postal system so please give it a little extra time if possible.   We’re quick. Really quick. And cheap. Really cheap. How cheap?  Well, for UK Mainland customers delivery is free (for orders over £25) Order Despatch Our website is directly linked to our stockroom so if we can’t physically pick it up and hold it, it doesn’t appear on our site. Nice that. If you order before 1pm (Monday to Friday) your order will usually be despatched the same day. Order after 1pm and your order will be winging its way to you the next working day. (Don’t forget Bank Holidays aren’t working days – even for us!) Delivery Charges We offer free standard UK mainland delivery on orders over £25. Orders usually arrive the next working day but please allow up to 7 working days for delivery.  Delivery Options Standard Country availability Cost Speed of delivery UK Standard Delivery - FREE for orders over £25 Orders under £25 - £2.50   Express Service (2-3 working days) - £3.00   Special Next Day Delivery - £7.99 1-7 working days     2-3 working days   Next working day for orders received before 1pm Europe £8.99 flat cost, no matter how much you buy!! (for orders over 2kg we may contact you for additional postage) 4-7 working days USA / Canada £12.99 flat cost, no matter how much you buy!! (for orders over 2kg we may contact you for additional postage) 7-14 working days Rest of the World £14.99 flat cost. (for orders over 2kg we may contact you for additional postage) 7-20 working days We do offer Next Day Special Delivery if you are utterly desperate for your item to arrive as quick as possible – please add ‘Special Delivery’ to your order (Please click HERE for it) and we will send it UK Special Delivery. Please note – this is only available to UK customers and will cost you an extra £7.99. We also offer an Express Service (2-3 working days) for an additional £3.00. Unfortunately, we are unable to offer an Express Service for orders outside the UK.  All orders will be sent by registered post and someone will need to be in to sign for the parcel as proof of receipt. If no-one’s in, you’ll receive a card letting you know where you can collect your items (normally the local sorting office or depot). There’ll also be a phone number you can call to re-arrange delivery. If you do not collect or arrange re-delivery within a week, then the package will be returned to us. If you then require the package to be re-posted you will be charged postage at cost. (Please note it can take up to 28 days for the package to be returned to us so, all in all, it’s a complete pain all-round if you’re not in or you don’t pick your stuff up within a week. So keep an eye out, yeah?). INTERNATIONAL SHIPPING ** IMPORTANT ** -  We do not provide as standard a full tracking service for International Orders, please be aware that WE ARE NOT RESPONSIBLE for orders once they have left our warehouse. If your order is lost/damaged/stolen you will have to take this up with your postal service. We will help with any documents you may require but be aware that it is NOT our responsibility and we will NOT refund for any items lost/stolen in the post.Sorry if this sounds harsh, its to cover ourselves. :-) We do offer an OPTIONAL Tracking service on all overseas orders - this will track your parcel in the UK and require a signature at final destination. Charges are stated upon purchase - we recommend adding this onto your order for peace of mind. Tracking Orders If you wish to track any orders please email us