CHRISTMAS RETURNS POLICY
Buying for a Christmas present? Well, We offer 30 days to return any unwanted gift or exchanges in size etc. We will honour returns on orders from the begging of November as long as the item is returned and received by January 4th.
Regular returns policy
If for whatever reason you are not happy with your item, you can return it within 30 days for an exchange or full refund.
You are liable for all postage costs for returning and the posting out of replacement items. To make things straight-forward, we charge a flat rate of £3.50 for exchanges.
For overseas orders please include the original postage amount paid so we can send you your replacement item (please contact us for details)
For reasons of health and hygiene, we cannot offer refunds on food, pierced jewellery and underwear. In addition, swimwear cannot be returned if the hygiene strip has been removed.
For overseas orders please include the original postage paid so we can send your replacement item (please contact us for details)
We will only accept goods returned in their original condition that will allow us to re-sell the item. Any original tags must still be attached. Please make sure the item is not visibly worn, damaged or marked in any way, smelling of smoke, perfume, after shave or washing powder or in any condition that we would deem to make it unsaleable.
Please return all items to:
The Alternative Store
The Forum Shops
127-129 Devonshire Street
Sheffield S3 7SB.
Please ensure you enclose your invoice/packing note, plus a note telling us if you would like a refund/different size/item. If you're requesting a replacement, please check the website for availability before returning your item(s). If you require a replacement item, please enclose the appropriate payment. This can be either cheque, postal order or cash (sent at your own risk).
We will endeavour to send out goods/issue refund as soon as possible but please allow 10 days for processing and dispatch.